Training
is flexible, developed with your team in mind and
delivered at a time convenient to your team and
your business.
Suggestions
may be a series of workshops for example weekly, monthly
workshops focussing on a different element of service
at each session. Our workshops are designed to be
taken individually or as part of a complete customer
service training solution.
Dealing
with difficult people
Firstly “difficult” people are just being
themselves. This is how they are. Your staff may have
to accept this. Once they do then any process should
become easier. Our workshop will enable you and your
team to deal with difficult (and some pedantic) customers
in a time effective way.
Complaint
Handling
Every business large or small will experience “the
problem customer”. This may have been a result
of a customer having their expectations set too high
by an over-zealous sales person or the client not
fully understanding what they have paid for. Our training
workshops will empower your staff to correctly “align”
your customer’s expectations so they are fully
aware of what they have paid for and when they will
receive their product or service.
Taking
the Fear Out of Political Correctness
Disability, race, religion, gender equality, cultural
considerations. This is a mine field that has to be
negotiated with care. Our specially designed workshops
are the key to ensuring that your staff has practical
procedures for remembering and acting upon the do’s
and don’ts of political correctness.
Telephone
First Impressions
In business we all know first impressions count. So
can you be sure that your team are aware of this crucial
point? This workshop provides practical knowledge
from how the phone is physically first picked up (to
reduce crackle and interference) to how the call is
actually handled.
