Why is Customer Service
Training so important?
It is so easy to get offended and easier to offend. At
Five Star Training we believe that quality customer service
(and Customer Service Training) is an
art.
Often Customer Service Training is not
the only solution. We will conduct a detailed needs analysis
and measure perceived against actual need. This will enable
us to provide you with the correct level of training required
from front-line staff to senior management.
We
provide practical training and assistance in many different
areas including customer
service skills, telephone
training, complaint
handling, dealing with difficult people, telephone
first impressions and taking the fear out of political
correctness. These are only a few examples of our workshops
and we can develop courses that meet your precise training
needs.
Five
Star Training is a company which prides itself on meeting
its customers' needs, whether it be a Customer Service
Training workshop or a complete tailor-made Customer
Service Training solution. Whatever your needs
we will be able to help.
Five
Star Training has a comprehensive range of training solutions
to meet your needs but can also design, develop and deliver
training packages exactly as you want them.
The
process is straight forward starting with an initial training
needs analysis which takes you through all the steps needed
for effective training.
By
working with us we will help you to keep your customers
yours.
If
you have a specific topic/issue you would like addressed
we will give honest and specific feedback on how we can
assist.
Five Star Training are available for the following standard
training packages:
• Presentation skills
• Knowing your customers
• Dealing with difficult people
• Training your trainers
• Telephone techniques
Although all of the above Customer Service Training
packages are standard the content will be tailored to meet
your specific requirements and will include specific exercises
and practical sessions which are relevant to your team.
Partnership Working:
As well as Customer Service Training we
work in partnership with the national charity, Action For
Blind People, to deliver Visual Awareness Training. Course
content includes:
Communication, Eye Conditions, The Law and Disability, Environment
Mobility Aids and Guiding.
For
more information on how Five Star Training's Customer
Service Training can help help call us on 01634
845695 or email us: info@fivestartraining.co.uk
